Prudential Overall Supply Releases 2012 Customer Satisfaction Score

04Jan
CV Analysis Report by Plant for 2012

Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced its 2012 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point (18 points for industrial customers and 13 points for cleanroom customers).

Prudential’s Chairman of the Board, Dan Clark comments, “The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised. I personally spend nearly a third of my yearly calendar conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business.”

Conducting 10,702 face to face Customer Visitations, Prudential achieved a CSI rating of 4.21 (compared to 4.18 in 2011) on a 5-point scale. The Company remains committed to improving on this rating in 2013.

About Prudential Overall Supply

Family owned and operated since 1932, Prudential Overall Supply is dedicated to enhancing our customers’ image at the best dollar value.  By providing premium quality work wear uniforms, career apparel and casual wear, Prudential is able to outfit your entire organization.  This on-time weekly service also addresses your facility’s image and safety requirements by offering logo floor mats, wiping towels and paper products.

Release date: 01/04/2013

Contact: Jerry Martin, V.P. of Sales & Marketing (949) 996-8976

Source: Irvine, CA

By: Jerry Martin, Vice President of Sales & Marketing, Prudential Overall Supply

About the author

Jerry Martin is the Vice President of Sales & Marketing at Prudential Overall Supply, a leading provider of workplace uniforms and personal protective equipment (PPE) to a wide range of industries and organizations. Currently President of the Board of Directors for the American Reusable Textile Association (ARTA) where he works on projects to further the benefits of reusable textiles versus disposable alternatives. Martin also contributes to the Textile Rental Service Association (TRSA) where he is a former chairman of the association's Marketing & PR committee and helped establish TRSA’s international standard for its Clean Green certification program.